Keppoch Medical Practice - About medical tests and how to get your results

Test Results

Please use the eConsult service to request your test results whenever possible: https://keppoch.webgp.com

Please always ensure that you follow up on tests. DO NOT assume that you will be contacted with abnormal results.

Please note that if you have a test of any kind performed in hospital, you must contact the hospital department directly for the results and not the practice.

When you attend the practice for a test of any kind you will be told how long you should expect to wait for the results. We will normally ask you to wait for 7 days before contacting the practice.

To find out the results of a test, please phone the surgery on 0141 800 0850 between 2 and 4pm, Monday to Friday. Results cannot be given at any other time to ensure telephone line is available for urgent medical issues.

Our administration team are not qualified to comment on results. They will read you a message left by the doctor or nurse. If you do not understand a result or have a question, arrangements can be made for a doctor or the Practice Nurse to speak to you.

Please always ensure that you follow up on lab tests and DO NOT assume that no news is good news. The doctors and nurses will sometimes leave instructions for patients to be given to them when they phone up for their test results.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

The practice may use text messaging as a "special category" (under GDPR regulations) to contact patients regarding specific health issues such as test results or other information relating to their health.

This is only for some tests ordered by the practice. Any hospital or clinic test results will be dealt with by the service who requested the test.

Please ensure you act on any advice or recommendations in the message. For example, a message may read "You test results are available. Please make an appointment for review".

YOU WILL NOT RECEIVE A TEXT MESSAGE ABOUT ALL TEST RESULTS

You should always contact the practice to check your test results if you have not received any communication within 7 days for blood tests and 2 weeks for x-rays or scans.

Our preferred method of contacting the practice is using econsult. This allows us to give you a full copy of your results and a message interpreting these results.

USE YOUR PHONE PRIVACY SETTINGS

We recommend considering optimising your phone security to prevent others from seeing any messages sent to you. These include:

Enable lock protection (pin or touch or face id)
Disable notifications which pop up on lock screens or connected tablets or computers.
If you have a shared mobile number (e.g. with family members) you should consider if you wish to opt out. Messages will not identify who the result relates to.

YOU CAN OPT OUT OF RECEIVING TEXT MESSAGES AT ANYTIME BY CONTACTING THE PRACTICE ON 0141 800 0840.

PLEASE REFER TO OUR FULL GDPR/DATA PROTECTION POLICY FOR FURTHER INFORMATION (ITEM 18 IN PANEL ON RIGHT SIDE OF PAGE).

Blood Tests

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Blood tests are taken by the Phlebotomy service in the Treatment Room on the Ground Floor.

To make an appointment for the blood tests, phone 0141 355 1525 or ask at the main reception at the entrance to the building.

Please note you will need to speak to a GP or Nurse, or be invited to have blood samples taken, before you can make an appointment.

What is a blood test?
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:

assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning

A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand can be numbed with a special cream before the sample is taken.

You can find out more about blood tests, their purpose and the way they are performed on the NHS website.

There is also several "decision aids" available for patients to help decide what might be the best course of action for you.

Please note that if you have a test done in hospital, you must contact the department directly for the result and not the practice.

X-Ray

doctor examining an x-ray An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such as pneumonia or breast cancer.

If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate.

An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners.

You can find out more about x-ray tests, how they are performed, their function and the risks by visiting the NHS Choices website .

If you are advised to have an X-ray the doctor will give you a form or advise which hospital to attend. You must attend the walk in X-ray service within 28 days.

These are open Mon-Fri 09.00 - 16.30 (except public holidays).

Your results will be sent to the practice, usually within 7 days.

You may be referred for other types of tests by your GP.

GPs have restricted access to some scans for very specific clinical conditions, such as MRI scans for knee ligament problems. Your clinician will tell you if you are being referred for a particular test.

These may include:

Click on the scans for further general information about these tests.

Test Results

Please use the eConsult service to request your test results whenever possible: https://keppoch.webgp.com

Please always ensure that you follow up on tests. DO NOT assume that you will be contacted with abnormal results.

Please note that if you have a test of any kind performed in hospital, you must contact the hospital department directly for the results and not the practice.

Our preferred method of contacting the practice is using econsult. This allows us to give you a full copy of your results and a message interpreting these results.

Blood Tests

X-Ray

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