The practice and local area has many expert healthcare professionals and services that can help you, from a GP or nurse to money advice support or a community pharmacist.

By taking the time to answer a few simple and confidential questions, your receptionist can guide you to the best care that’s right for you. 

The reception staff are trained to guide you to the right care. 

The information you give to them helps the GP or other healthcare professional to plan their workload for the day, so that patients in the greatest need are dealt with first.

Everyone who provides an NHS service is bound to keep your private health information confidential, including the reception team. You don't need to share very detailed information but you could think before you call about how you might describe your symptoms to a friend.

Reception teams are here to help you. To find out more visit NHSinform.

If you prefer, you can use eConsult to send and request medical information directly to the practice. 

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