This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

For the latest Coronavirus Guidance, visit NHS INFORM or call the helpline on 0800 028 2816. 
See also links under Further Information (below right).
IF YOU HAVE SYMPTOMS, STAY AT HOME
EVERYONE IN UK MUST FOLLOW CURRENT GUIDANCE

 

The online appointment request system has been temporarily disabled due to Covid-19.  See below for instructions on how to access GPs.

Appointments System calendar

We are continuing to monitor and adapt to the current situation with regards to our appointments system. We are now offering a range of same day and routine telephone appointments.  If you require a same day telephone appointment please phone the surgery any weekday at 8am.  You will then be given an approximate hour window of when the GP will call back.* 

No bookable face to face appointments with GPs are available until further notice.  The online booking system has also been suspended.  These measures have been taken to protect you, the practice staff and the community.  

Your GP may suggest you have a VIDEO CONSULTATION.  These consultations are by invitation only.  If you speak to your GP and are invited to a video consultation, please use the following website address:

https://nhsattend.vc/gp43237 

*If you are unwell and are worried about coronavirus / Covid-19, please consult https://www.nhsinform.scot/coronavirus or phone NHS 24 on 111 as the first point of contact.  Please do not phone Keppoch Medical Practice.  Thank you for your understanding.

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =

Our appointments system has been designed to help you to be seen at the best time for you and to ensure that you see a GP more quickly. 

By reducing the number of pre bookable appointments, we hope to reduce the amount of time that is wasted by patients who do not attend or who fail to cancel their appointments in time for them to be offered to someone else.

Same Day Appointments
If you need to see a doctor, please phone the practice before 8.30am.  You will either be given an appointment to be seen that day, offered a phone call back from a GP, or you will be signposted to a more appropriate health professional for your needs. 

Book Ahead
You may book an appointment with the GP up to 2 weeks in advance and with the Practice Nurse or Health Care Support Worker up to 3 weeks in advance.

We aim to give you an appointment with the doctor of your choice within 5 working days and with any doctor within 2 working days. 

We aim to give you an appointment with the Practice Nurse or Health Care Assistant within 5 working days.

What is wrong with you?
When you phone the practice, the reception team will ask you for the reason for making an appointment.  They have been trained to gather certain information from patients in order to ensure that you receive the most appropriate medical care, from the most appropriate health professional, at the most appropriate time. 

You may choose not to disclose this information but it is helpful if you because it helps us to help you in the best possible way.  Please be assured that any information you provide will be treated in strict confidentiality.


Cancellations
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else. 
 

Late Arrivals
Surgeries are busy but the GPs do their best to run to time.  It is therefore very important that you come to your appointment on time.  If you are late, the GP may not be able to see you. 


Text Reminder Service
If we have your mobile number on record and you have consented to its use, you will be sent an appointment reminder automatically.  If you do not want to take advantage of this service, please inform reception.


 


 

 
NHS ScotlandThis site is brought to you by My Surgery Website