Keppoch Medical Practice

Keppoch Medical Practice has been providing medical services for over 100 years to families living mainly in post code areas G20, G21, G22 and G23.  We have long opening hours and provide a wide range of clinics and services, some of which may not be available in other local practices.

The practice is based in Possilpark Health & Care Centre on Saracen Street.  We are easily accessible by public transport and ample parking is available. 

The practice team aims to provide a high standard of professional health care in a friendly environment.  We work closely with the community nursing teams and with a wide range of other services and organisations to ensure that we provide our patients with a package of care designed to meet their individual needs.

Keppoch Medical Practice has been an accredited training practice for over 20 years.  This means we have a fully qualified doctor working with us to complete their final year of training in general practice.  As a training practice, we are committed to the continuous training and development of all members of the practice team to ensure that we are providing our patients with the best care available.

The practice has been awarded the Royal College of General Practitioners' Quality Practice Award twice.  This prestigious award recognises the high standards of care being provided by the practice.

Clinics & Services

If you normally attend the Practice Nurse for procedures that are time sensitive, for example contraceptive injections, please phone the practice on 0141 800 0840 to make an appointment.

If you have an appointment to see the Practice Nurse or Health Care Assistant but develop coronavirus symptoms beforehand, please do not attend.  Phone the practice on 0141 800 0840 to cancel the appointment or cancel by text if you receive a text reminder.

Thank you for your understanding.  These measures are in place to protect our patients, our staff, and the community.

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The practice offers the following specialised clinics and services:

Chronic Disease Management Programme

An annual review for most chronic illnesses so that you don't have to attend a separate appointment for each one. 

• Respiratory Illnesses - Asthma / COPD
• Cardiac / Heart problems
• Diabetes
• Stroke
• Hypertension - high blood pressure
• Epilepsy
• Chronic Kidney Disease
• Rheumatoid Arthritis

Annual Housebound Reviews
Our housebound patients will be visited in their own home by the Practice Nurse who will carry out a holistic review of their health.

Additional Services

• Cervical smears
• Family Planning including Contraception
• Ante and Post Natal Care 
• Child health surveillance
• Lifestyle Advice
• Menopause and HRT advice
• NHS Money Advice Service - see Money Advice & Support page 
• Smoking cessation advice and support 

Health Centre Services

• Alcohol and Drug Recovery Service - call 0141 800 0670
• Community Treatment and Care ("Treatment Room")
  • Dressings and wound care
  • Leg ulcer clinic 
  • Ear care - wax check, suction and syringing
  • Phlebotomy (Blood samples)
  • Regular injections
• Dental services: Community NHS and private dental practice based on ground floor
• Hearing Aid services - see "self-referral services" page
• Physiotherapy - see "self-referral services" page
• Podiatry - see "self-referral services" page
• Vaccinations and immunisations - including annual flu and travel are now provided by health board vaccination clinics (see Vaccinations page above).
• Youth Health Service - Glasgow City Youth Health Service offers confidential, personalised support for young people aged 12-19 years in Glasgow City.For evening appointments with GP, nurse, counsellors or support workers please phone 0141 451 2727 or complete our contact form

Treatment Room

Opening Hours: Monday - Friday 8.45 - 12 noon and Wednesdays and Fridays 1.30 - 4.15pm.

The Treatment Room Nurse is also available for wound management - dressings, removal of stitches, and so on.  Your GP will send you there for blood tests, certain vaccinations and other minor treatments.

The Treatment Room service has an appointment system.  To make an appointment, you can either phone the main reception on the ground floor on 0141 800 0600 or go the main reception desk.  The reception desk is open 8.30am - 5pm, Monday to Friday.

When you are attending the Treatment Room, please remember to report to the main reception when you arrive.

Phlebotomy (blood samples)

You will only have blood tests taken by our Practice Nurse or Health Care Assistant if you are invited as part of your annual review.  All other blood samples are taken by the phlebotomy service at the Treatment Room. If your GP or nurse has asked you to get blood samples make an appointment on 0141 355 1525 or make appointment at the main reception desk in the health centre. 

Self referral Services

Pharmacy First and Minor Ailments

Pharmacy First is a service in which your local pharmacy can provide assessment, advice, treatment and referrals for many minor illnesses as well as uncomplicated urinary tract infections in women aged 16-65 yrs and for minor skin infections such as impetigo for those over 2 years old.

Please check the list of exclusions below.  If you fall into any of these categories, please make an appointment to see your GP as normal:

Urinary tract infection service exclusion criteria:

• Male
• Women under 16 yrs or over 65 years
• Patients on prophylactic antibiotics for urinary tract infections
• Patients who are severely unwell e.g. back pain, fever
• Patients with more than three urinary tract infections in the last 12 months
• Patients who are confused
• Patients who are dehydrated
• Patients with a catheter
• Patients who are pregnant or breastfeeding
• Patients with vaginal discharge
• Patients with blood in the urine
• Diabetic patients

Impetigo service exclusion criteria:

• Children under 2 years old
• Patients with more than one site of infection
• Patients who have been infected more than once in 3 months
• Patients with other skin conditions at the site of the infection

Speak to your local pharmacist for more information.

Mental Health/Counselling Services

Local service for counselling include:

- Lifelink - telephone 0141 552 4434  or contact online

- Primary Care Mental Health Team -0141 211 8450 

If you need to speak to someone immediately about your mental health please call NHS 24 on 111 or Samaritans on 116 123 

Physiotherapy Service

You do not need to see GP for physiotherapy referral. Please complete a self-referral form (click on link) this can be submitted online or posted to your local physiotherapy department. Please see the NHS GGC webpage for more information about physiotherapy and self help advice. 

Podiatry

Patients can self refer to the Podiatry department for any new problems. You do not need to see your doctor to be referred unless you are housebound and need to be referred to the domiciliary service. 

• Podiatry Appointment Line: 0141 201 1270 Monday to Friday 09:30 to 16:30.

Hearing Aid Services 

Patients can contact their local Hospital Service directly for the following:

• Lost Hearing Aids
• Repairs and Batteries
• New Ear Moulds
• Counselling for problems with Hearing Aids
• If previously fitted with a NHS hearing aid.

Contact numbers are as follows:

• Gartnavel Hospital: 0141 211 3054
• Glasgow Royal Infirmary: 0141 211 5062
• Stobhill Hospital: 0141 201 3009

Hear to Help Glasgow

If you wear an NHS hearing aid, there is a drop in service in Possilpark Health & Care Centre on the last Monday of every month from 2-4pm.  They can help with

• Replacing ear mould tubing
• cleaning
• supplying batteries
• advice and support

Upcoming dates:- to be confirmed.

HeartoHelpGlasgow@hearingloss.org.uk             Telephone: 0141 341 5358

Stop Smoking Services

The Stop Smoking Service is operating a telephone only service at the moment due to the Coronavirus (Covid-19).  You can them on 0141 232 2110 to stop smoking with their support. 

Normally, Stop Smoking support sessions are held at the following venues:

• Woodside Health Centre - Mondays, 9.10am - 1pm
• Possilpark Health & Care Centre - Tuesdays, 12-4pm
• Maryhill Health & Care Centre - Tuesdays, 10am - 2pm
• Milton Medical Centre - Wednesdays, 2-5pm 

Phone 0141 232 2110 to book a place or just go along.

For more information, call 0800 84 84 84 or visit the Stop Smoking website at http://www.nhsggc.org.uk/quityourway

Dental Services

If you are registered with a dentist and you feel you have a dental need, in normal working hours, you should contact your dentist on their usual number. They can provide advice, antibiotics or analgesia.
 
If you are currently a patient attending Glasgow Dental Hospital for specialist dental services and are experiencing dental issues that cannot wait at this time, please contact  0141 211 9730 or 0141 211 9607
 
Outside normal working hours and at weekends, if feel you have an EMERGENCY dental need, please contact NHS24 on 111.
 
If you are not registered with a dentist and have an EMERGENCY dental need, you should contact the Emergency Dental Treatment Centre on 0141 232 6323 during working hours and NHS24 on 111 out with normal working hours and at weekends. A walk in service is not available at this time.

Child Immunisation Clinic

You will receive an invitation when your child is due his or her immunisations.  The immunisation clinics are held on the ground floor of Possilpark Health & Care Centre.

PLEASE NOTE THAT CHILD IMMUNISATION CLINICS ARE CONTINUING TO RUN.  IT IS IMPORTANT THAT YOU ATTEND WHEN YOU ARE INVITED.

For queries relating to childhood immunisations please contact:

Vaccinations

All vaccinations are now arranged and provided by NHS Greater Glasgow and Clyde Health Board vaccination clinics rather than by individual GP practices. 

Routine childhood and adult vaccinations: 

The health board will contact you directly to arrange all routine vaccinations. For example seasonal flu, shingles or pneumococcal vaccines. 

Travel vaccinations:

Information and advice about travel including vaccinations is available on www.fitfortravel.nhs.uk

If you require travel vaccinations please book an appointment at one of these clinics: 

If you live in North West Glasgow use Emcare Travel Clinic

0141 816 1002 e-mail:NHSGGC@emcare.co.uk

If you live in any other area of Glasgow: City Doc

0141 673 3003 e-mail: NHSGGC@citydoc.org.uk

You can also ask your local pharmacist for advice.

Please be aware that some vaccinations and items such as malaria tablets are not provided on the NHS and will be subject to payment. 

Malaria tablets are available to purchase at pharmacies. 

Fear of Flying 

(Information adapted from "Fit For Travel" webpage)

Fear of flying is a common phobia to have.  If you suffer from fear of flying, the following tips might be useful:

• Talk to your doctor prior to travel if you are concerned about your general fitness for air travel.
• In severe cases, your doctor may be able to refer you for cognitive behavioural therapy in order to learn different ways to overcome your fears
• Tell the cabin crew:
• reassurance about routine aircraft sounds and inflight activities can help reassure you
• On a flight, try distracting yourself by talking with other passengers, watching a film, listening to music or reading.

A number of airlines run courses aimed at alleviating fear of flying. Some of these are listed here:

• British Airways Flying with Confidence
• Virgin Atlantic Flying without Fear
• Easyjet Fearless Flyer

Sedative medications can cause issues with onboard safety as well as potentially legal issues entering certain countries. These include benzodiazepines such as diazepam. These are contra-indicated in phobic states, so cannot safely be prescribed.   

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

• Insurance claim forms
• Health reports for employers
• Forms requested by non-NHS services (colleges, sports organisations etc)
• Private sick notes

The fees charged are based on the British Medical Association (BMA) suggested scales and our receptionists will be happy to advise you about them along with appointment availability. 

We are not able to complete all requests for private medical services to ensure we can provide NHS services. 

There are several private GP services in Glasgow and online who may be able to complete forms and documents where we are not able to. 
 

Benefits Assessments and Appeals

We have an NHS Financial Inclusion worker attached to the practice. They are able to help patients through the benefits assessments and appeals. They are able to access your medical records if you consent to this, so can complete any medical information required for assessments or appeals.

This team is better placed to help complete forms than the GPs. You can be referred by our reception staff. 

Please do not book GP appointments for this purpose as this reducing the amount of time they are available to spend addressing the medical needs of our patients.

The NHS or City Council does not fund practices for providing medical reports to Local Housing Authorities. These housing authorities have all agreed with the Glasgow Local Medical Committee that no medical information from practices is required to assess "medical points". These are all done through their own medical assessment processes. 

If benefits or housing agencies require specific medical information they can contact the practice directly with your consent. 

It is important for all concerned to understand that GPs are not always best placed to provide the information that is required.  The assessments are based on how medical conditions affect individuals, rather than the actual conditions themselves. This requires the person affected, or people who know them well, to complete the questions.

We trust therefore that you will understand the reasons why we cannot comply with these requests. 

We believe it is more important for doctors to be available to see and speak to their patients.