Possilpark Health & Care Centre99 Saracen StreetGlasgow, G22 5APTel: 0141 800 0840
We are continuing to monitor and our appointments system. We are now offering a range of same day and routine telephone appointments, online appointments and in person appointments.
In-person appointments need to be triaged by our doctors, so please request online via eConsult on our home page, or phone and leave as much information as possible with reception. We can also accept photographs of certain clinical issues (eg skin lesions) to make access as easy as possible through this online service. This sends your information directly to our GPs to review and we will get back to you usually within 2 working days.
If you require a same day telephone appointment please phone the surgery any weekday at 8am. You will then be given an approximate hour window of when the GP will call back. Once same day appointments are full you will be offered the next routine telephone appointment or given the option for our online eConsult system.
If you have a medical emergency the reception staff will need to take as much detail as possible so it can be dealt with appropriately.*
Your GP may suggest you have a VIDEO CONSULTATION. These consultations are by invitation only. If you speak to your GP and are invited to a video consultation, please use the following website address:
*For general advice about covid-19 please visit https://www.nhsinform.scot/coronavirus or call 0800 028 2816. If you are unwell with symptoms of covid-19 please contact the Practice on 0141 800 0840 or 111 when the Practice is closed.
= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =CancellationsIf you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.
Late ArrivalsSurgeries are busy but the GPs do their best to run to time. It is therefore very important that you come to your appointment on time. If you are late, the GP may not be able to see you.
Text Reminder ServiceIf we have your mobile number on record and you have consented to its use, you will be sent an appointment reminder automatically. If you do not want to take advantage of this service, please inform reception.
We continue to develop further online services to increase patients options for contacting the practice.
Social media - follow us on Facebook for health updates, information and local community information.
Current online services include:
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate that patients are sometimes too ill or infirm to attend. If you do need a home visit, please call reception on 0141 800 0840 between 9 - 9.30am as the doctor needs to plan visits early in order to ensure that patients with the greatest need, such as those with life-threatening illnesses, are seen.
You should only request a home visit if you are housebound or are too ill to visit the practice. When you request a home visit, the On Call Doctor will phone you to asses whether your medical condition requires a visit. If the doctor decides that a visit is needed, he or she will then decide how urgently you should be seen. The doctor may have many patients to visit and will have to schedule visits depending upon the nature and urgency of each patient's medical condition.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby, or if you are newly registered with the practice and have a child under five years.
We continue to develop our services to ensure you can look after your long term health in the recovery from the coronavirus pandemic.
We encourage you to arrange a yearly review around the date of your birthday. This makes it easier to remember. Please also start a review if you have not had a review in the last 12 months.
The best way to start this review is by using the Medlink service. This allows you to complete some of the information about your health we need from the comfort of your home and in your own time. We will then arrange any further appointments or tests required.To get started, simply click on the links relevant to you:One or more of – Asthma, COPD (also known as emphysema or chronic bronchitis), Diabetes, Rheumatoid Arthritis, Epilepsy or Coronary Heart Disease (eg angina or previous heart attack) or type into browser: keppoch.yourgp.co/ReviewHeart Failure or type into browser: keppoch.yourgp.co/HF Stroke/TIA or “mini stroke” or type into browser: keppoch.yourgp.co/CVD Peripheral Arterial or Vascular Disease (e.g. circulation problems in legs) or type into browser: keppoch.yourgp.co/PAD Long term mental health or type into browser: keppoch.yourgp.co/Health Learning Disabilities or type into browser: keppoch.yourgp.co/LDWe will also send a text message and/or letter reminder in your birthday month.
If you feel unable to complete the online forms please contact the practice on 0141 800 0840 to arrange for your annual health check.
For further information please see our website and the Medlink Solutions webpage https://medlinksolutions.co.uk/testimonials/
If you would like to see how this service works you can try this template to update contact details: Keppoch.yourGP.co/Contact
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Please see below for important information regarding repeat statements.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury. The Fit for Work service will issue you with subsequent Fit Notes (medical certificates) so you don't have to see your GP to renew it.
You can use NHS Pharmacy First Scotland if you are registered with a GP practice in Scotland or you live in Scotland. Speak to the pharmacy team if you need further details.
Minor Injuries Unit - Stobhill Hospital
The Minor Injuries Unit at Stobhill Hospital is open every day from 9am until 9pm.
Who should go to the Minor Injuries Unit?The unit can treat a range of minor injuries such as cuts, sprains, burns, and minor or possible fractures.
The units are run by highly experienced Emergency Nurse Practitioners who will assess and either treat a minor injury or, if they find a more serious problem, arrange for you to be transferred to the appropriate department or clinician.
Children should be taken to The Children's Hospital, Queen Elizabeth University Hospital. Open 9am - 9pm daily.
DO NOT GO to the Minor Injuries Unit for gynaecological or pregnancy problems, alcohol or drugs issues, severe allergic reactions, chest pain, breathing problems, or collapse.
Keppoch Medical Practice is attached to the NHS Education for Scotland Specialty GP Training Programme. We are keen to support the training of new GPs and also to develop the skills of our existing GPs and other staff. As part of this, clinicians working in this practice might make recordings of their consultations with patients to help them improve their consultation skills, as well as their ability to talk to patients.
The recording will only be used for teaching and training purposes, usually within the practice building between trainer and trainee, although sometimes teaching sessions may be held outside the practice in a group setting where the recording may be viewed by other trainers and trainees.
Your consent will always be requested by the receptionist before your consultation is recorded. You will need to sign the consent form again afterwards to say that you are still happy. You can also withdraw your consent at any time following this, either verbally or in writing. The recording will focus on the communication between the doctor and the patient and will not record examinations where your clothing needs to be removed.
If you would rather that your consultation is not recorded, please tell the receptionist. This is entirely your choice and will not affect your health care in any way.
Please also refer to the Keppoch Medical Practice Privacy Notice which tells you how we manage your personal information when you make contact with us or use one of our services.
The Data Protection Officer for Keppoch Medical Practice is Fiona McKinlay, Practice Manager.