We aim to provide high-quality care and take your feedback seriously. If you are dissatisfied with our service, we encourage you to speak to a member of our team so we can address concerns promptly and learn from your experience.
You can complain in person at the place where you have received care, treatment or advice, or where the incident that you want to complain about happened. We are only able to deal with complaints regarding the practice.
You can also complain by phone, in writing, by email or by using our complaints form. Wherever possible, we encourage you to speak with the practice manager or a member of staff. It is easier for us to resolve complaints if you let us know quickly.
