Opening Times

Keppoch Medical Practice has long daily opening hours.  Appointments with GPs and the nursing team are available throughout the day.  

Extended Hours

The GPs offer early morning and evening surgeries.  These are particularly useful for those who find it difficult to attend during the day.  They are usually held on Tuesday or Wednesday mornings from 7:30 until 8.30am and on alternate Thursday evenings from 5.30 - 6.30pm.  Appointments only.   

Please note our telephone lines and reception desk are closed every Thursday from 12:30pm - 2.00pm for staff meetings and training.

When We Are Closed

When the practice is closed, phone 0141 800 0840 and your call will be redirected to Glasgow Emergency Medical Services (GEMS).  Alternatively, you may call NHS 24, a 24 hour confidential health advice and information service, on 111. The local GEMS centre is at Stobhill Hospital and is open from 18:00 - 07:30 Monday to Thursday, and from 18:00 on Friday to 07:30 on Monday. It is also open on public holidays.  You must phone first and be invited to attend. Transport will be provided if necessary. 

House calls are made to those too ill or infirm to attend the centre.  All calls to this service are recorded, further information is available at www.nhsinform.scot

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you really cannot wait until Keppoch Medical Practice re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

If you are able, please use the online service eConsult to contact the practice. This will help keep phone lines free for emergencies. You can use it to request sicklines, letters, and other administrative queries as well as consulting online with our doctors or arranging appointments. You will get a response to your request within 2 working days.  

Please note that the practice only has two incoming telephone lines.

If you call and the phone is ringing out, it means that the receptionists are answering other calls.  They cannot hear the phone ringing when both lines are busy so they do not know there are other calls waiting. 

Please follow the guidance below on the best times to phone the practice:-

• 8am-9am:     as most of our appointments are bookable on the same day,
                      our telephone lines are very busy between 8am and 9am.
                      Please avoid phoning the practice for any other reason at this time,
                      unless it is a medical emergency.
  
  
• 9am-11am:   if you are phoning to ask for a house call, please phone after 9am.
  
• 11am-6pm:   if your call is not urgent, or if you are phoning for any other
                      reason, please wait until after 11am.
  
  Please note that the telephones are generally much quieter in the afternoons.

NHS Greater Glasgow & Clyde have produced this useful poster to help guide patients to get the right care, at the right place, with the right person. 

This is also available in these languages: 

AMHARIC

VIETNAMESE

URDU

TURKISH

TIGRINYA

SPANISH

SOMALI

SLOVAK

SIMPLIFIED CHINESE (MANDARIN)

ROMANIAN

PUNJABI

POLISH

PASHTO

KURDISH SORANI

GEORGIAN

FRENCH

FARSI

DARI

ARABIC

RUSSIAN

The practice and local area has many expert healthcare professionals and services that can help you, from a GP or nurse to money advice support or a community pharmacist.

By taking the time to answer a few simple and confidential questions, your receptionist can guide you to the best care that’s right for you. 

The reception staff are trained to guide you to the right care.